Shipping policy
At HydroStack, we aim to make ordering practical storage solutions simple and transparent. This Shipping Policy explains our shipping costs, estimated delivery times, order processing, tracking, and other important delivery information.
1. Free Worldwide Shipping
HydroStack provides FREE SHIPPING WORLDWIDE on eligible orders placed through HydroStack.shop.
There is no standard shipping charge for qualifying orders, regardless of the customer's destination.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery estimates may vary depending on destination, carrier operations, customs processing, holidays, severe weather, and other circumstances outside our reasonable control.
The 7–10 day timeframe is an estimate and should not be interpreted as a guaranteed delivery date unless explicitly stated otherwise at checkout.
3. Order Processing
After an order is successfully placed, it may undergo payment verification, preparation, packaging, and fulfillment before shipment.
Customers should carefully review their shipping information during checkout. Incorrect or incomplete addresses may result in delays, failed deliveries, or returned packages.
4. Order Tracking
When tracking information is available, customers may receive tracking details after their order has been shipped.
Please allow reasonable time for tracking systems to update after receiving a shipping confirmation.
5. International Orders
We ship to customers worldwide where delivery services are reasonably available.
International shipments may be subject to customs inspections, import regulations, taxes, duties, or other requirements imposed by the destination country or jurisdiction.
Any duties or taxes will be handled according to applicable law and the terms displayed during the purchasing process.
6. Delivery Delays
Although we aim for orders to arrive within the estimated timeframe, occasional delays may occur due to:
- Customs processing
- Carrier disruptions
- Severe weather or natural events
- High-volume shopping periods
- Public holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Circumstances beyond our reasonable control
If your order appears significantly delayed, please contact our customer support team.
7. Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate shipping information.
If you notice an error after placing an order, contact us immediately at support@HydroStack.shop. We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed after an order has entered processing or shipment.
8. Lost or Damaged Shipments
If your order appears lost during transit or arrives damaged, please contact us with your order number and relevant details.
For damaged deliveries, photographs of the item and packaging may help us investigate and provide an appropriate resolution.
9. Multiple Packages
Depending on the products ordered and fulfillment arrangements, an order containing multiple items may occasionally arrive in separate packages.
Separate packages may have different tracking numbers or arrive at different times.
10. Shipping Support
For questions concerning shipping or delivery, contact:
HydroStack
453 R. Saint-François-Xavier
Montréal, QC H2Y 2T1
Canada
Email: support@HydroStack.shop
Phone: (905) 839-1009
Website: HydroStack.shop
When contacting us about an existing shipment, please include your order number whenever possible.