Contact information
HydroStack is committed to maintaining clear and accessible communication with our customers. You may contact us for assistance with products, orders, shipping, returns, refunds, or general questions about our store.
Customer Service
Our customer support team can assist with:
- Product questions and product information
- Order confirmation and status
- Tracking and delivery inquiries
- Damaged, defective, or incorrect products
- Return and refund requests
- Order changes or cancellations when available
- General website and store inquiries
For order-related requests, please provide your order number and the email address associated with the purchase whenever possible.
Business Contact Details
Store Name: HydroStack
Website: HydroStack.shop
Email: support@HydroStack.shop
Phone: (905) 839-1009
Address: 453 R. Saint-François-Xavier, Montréal, QC H2Y 2T1, Canada
Established: 2022
Returns
HydroStack provides eligible customers with free returns and refunds within 30 days of receiving an order.
Before returning an item, please contact our customer support team for instructions. Do not send products to our listed business address unless our support team specifically instructs you to do so.
Shipping
HydroStack provides free worldwide shipping, with an estimated delivery timeframe of 7–10 days.
For additional details, please refer to our Shipping Policy.
Customer Support Commitment
We aim to respond to customer inquiries as promptly as reasonably possible during normal business operations. Providing complete information, including your order number where applicable, will help our team assist you more efficiently.